Cancellation Policy
Clients must cancel their appointment 24 hours prior to their appointment time. Not confirming your appointment does not automatically cancel the appointment, please cancel through the app or by phone. If clients cancel within the 24 hour period we will charge the card on file 50% of the booked service. If clients no show their appointment we will charge the card on file for 100% of the booked service.
Adjustment Policy
We offer adjustment services within two weeks of your scheduled appointment. After this period, we cannot guarantee the color's appearance or the effects of the client's maintenance. Factors such as water quality, product usage, and client tampering can significantly impact the color over time. If adjustments are needed, only one adjustment will be offered per paid service.
If you require an adjustment after the two-week period, please schedule a new appointment.
**We may not be able to accommodate all client requests and we reserve the right to refuse services.